CK33 Bet's Privacy Policy

1 Introduction

Welcome to CK33 Bet. We understand how valuable your personal information is, and we take full responsibility for keeping it safe. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how securely we protect it.

By using our platform, you agree to this Privacy Policy. Please read it carefully before getting started. If any part is unclear, our support team is always on hand to help.

2 What data we collect

CK33 Bet collects data in two main ways — information you provide directly and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Registration Details: Name, email address, mobile number, date of birth, and password.
• Identity verification (KYC): National ID card, passport, or other government-issued photo ID.
• Proof of Address: Utility bills, bank statements, or other relevant documents.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket) and transaction reference.
• Contact: Messages, complaints, or feedback sent to support.
• Preferences & settings: Preferences you set within your account.

2.2 Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Data: IP address, login timestamps, and page visit history.
• Cookies & Tracking: Session cookies, performance cookies, and preference cookies.
• Betting activity: Bet history, amounts, and win/loss records.
• Location data: Approximate location for geo-restriction verification only.

Data Type	Purpose of Collection	Retention Period
Registration details	Account management	For the duration of active account + 5 years
KYC documents	Identity Verification & Legal Compliance	7 years after account closure
Payment Information	Transaction Processing & Fraud Prevention	7 years from the date of transaction
Betting History	Dispute resolution & analytics	3 Years
Log Data	Security monitoring	12 Months
Cookie Data	Session & Preference Storage	30 days to 2 years

3 Purpose of data use

CK33 Bet uses your information only for specific, legitimate purposes. Your data is never processed for unnecessary or unauthorized reasons.

• Account management: Creating, verifying, and keeping your account secure.
• Payment Processing: Processing deposits and withdrawals accurately.
• Customer Support: Resolving your questions, complaints, and issues.
• Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligations: Compliance with Anti-Money Laundering (AML) and KYC regulations.
• Platform Improvement: Analyzing usage patterns to improve our services.
• Promotional Communications: Keeping you informed about offers and bonuses with your consent.
• Responsible Gaming: Identifying unusual betting patterns to provide timely support.

4 Data Sharing & Third Parties

CK33 Bet may share data with third parties only in limited circumstances and subject to strict rules.

4.1 When Data May Be Shared

• Payment Processors: bKash, Nagad, Rocket — used solely to process transactions.
• KYC Verification Agency: For identity verification in accordance with international standards.
• Law enforcement agencies: When required by court order or government directive.
• Technology Service Providers: Hosting, cybersecurity — under contract only.
• Audit & Compliance: For routine verification processes conducted by licensing authorities.

4.2 When Information Is Not Shared

• To advertising or marketing companies.
• Any other betting or gaming platform.
• For any commercial purpose without your explicit consent.
• With parties who have not signed a confidentiality agreement.

5 Cookie Policy

CK33 Bet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: To maintain your login session — the platform cannot function without these.
• Performance cookies: For monitoring page load speed and errors.
• Functionality Cookies: To remember your language and preferences.
• Analytics cookies: Understanding how our platform is used to enhance the experience.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

6 Data Protection Practices

CK33 Bet uses industry-standard technology and practices to protect your data. The key pillars of our security framework are:

• SSL/TLS encryption: Every data transfer is secured with 256-bit encryption.
• Database Encryption: All sensitive data stored on our systems is held in encrypted form.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & IDS: For detecting and preventing cyber attacks.
• Regular security audits: Regular reviews conducted by third-party experts.
• Trained Staff: All our staff receive specialist training in data protection.

7 Your Rights

CK33 Bet believes you have full rights over your personal data. You may exercise the following rights at any time:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that processing of your data be restricted.
• Data Portability: The right to receive your data in a readily readable format.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

To exercise these rights, email us at support@ck33bet.app. We will respond within 30 days.

However, where legal obligations exist (such as retention of KYC records), certain data may not be eligible for deletion.

8 Children's Privacy

CK33 Bet is strictly for users aged 18 and above. We do not knowingly collect any information from minors. Age verification is carried out at the time of registration.

If we are notified that a minor's information has been collected inadvertently, we will delete that data immediately and close the associated account.

9 International Data Transfers

CK33 Bet is an internationally operated platform. Your data may be stored on servers in various countries. In every case, we ensure that appropriate data protection measures are in place at the destination.

Where data is transferred internationally, applicable data protection standards are in place, and we are committed to full compliance with those standards.

10 Data Breach Response

If a data security breach occurs and your information may be at risk, CK33 Bet will:

• Relevant authorities will be notified within 72 hours of the incident.
• Affected users will be notified directly as quickly as possible.
• We will provide clear information about the nature of the incident and its potential impact.
• Immediate action will be taken to minimize harm and prevent recurrence.

11 Third-Party Links & Services

CK33 Bet's platform may occasionally reference third-party services. These services operate under their own privacy policies, which are beyond CK33 Bet's control. We recommend reviewing their policies before using any third-party services.

12 Contact

For any privacy-related questions, requests, or complaints, please contact us:

• Email: support@ck33bet.app
• Live Chat: Available directly on the platform (24/7)